Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, select your challenge from the choices, if your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering incorrect info will result in the remark being eliminated.

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How you can publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your situation (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. It will assist customers that still need help get the eye they need. Thank you!

Please observe: We will’t provide help to until you provide us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to take action.

● Withdrawal Danger could be triggered by various causes. Danger control is extremely essential. Please notice that we will only enable you to if we deem your case to be official, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily exhausting to resolve these points as soon as potential and a few instances can take time to resolve but please have in mind the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please chorus from leaving multiple messages on this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries resembling financial institution transfers or buying crypto with credit score/debit playing cards.

● Word: It could take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to other users and will end in a ban.