Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, choose your difficulty from the choices, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering incorrect info will result in the remark being eliminated.

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The best way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Provide an outline of your difficulty (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your comment. Or, no less than update it to say resolved. This can assist customers that still need assistance get the attention they want. Thanks!

Please word: We will’t aid you until you present us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the top bar - alternatively, you possibly can see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.

● Withdrawal Danger could be triggered by a lot of causes. Danger management is extremely essential. Please notice that we will only assist you if we deem your case to be official, when you've got tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extraordinarily arduous to resolve these issues as soon as attainable and a few instances can take time to resolve but please consider the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages on this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries comparable to financial institution transfers or buying crypto with credit/debit cards.

● Observe: It could take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will end in a ban.