I got my account restricted

Binance blocked my account after offline cash-to-crypto change — $2300+ frozen

Hey everybody, I’m in a very robust spot right now and hoping someone right here has advice or has gone by means of one thing comparable.

- I did an **offline change**: I gave cash in individual and acquired crypto into my Binance account.

- After I acquired residence, Binance **blocked my account** and despatched me a **refund request**.

- I offered proof that I withdrew money from an ATM for this change and that I refunded the amount back to the unique sender.

- Despite this, my account continues to be blocked and I at present have **$2300+ frozen**.

- My case ID with Binance is **153466203**.

This example is actually dangerous for me financially and emotionally. Has anybody handled Binance blocking accounts after offline exchanges? What steps can I take to resolve this quicker or escalate the case? And the way much time took for solving ?

Any assist, recommendation, or shared experiences would imply so much.

UPDATE - CS Bree, Cs Chloe , Mat , and Jhoan advised me to wait for 30 days from the second of assessment started , that 13 Jan , or quicker. It is determined by the case. Thanks quite a bit to Jhoan , he escalated my case, a really good and type individual!